Criminal Injuries Compensation Authority
Introduction
The Criminal Injuries Compensation Authority was established on 1 April 1996 to operate a new Tariff-based Scheme for compensating victims of violent crime. The first scheme had been introduced in 1964 and had been operated by the Criminal Injuries Compensation Board.
The Authority's aim is to support the blameless victims of violent crime in Great Britain by providing compensation for their injuries and consequent financial loss within the terms of the Scheme applicable and to ensure that its services are delivered efficiently, effectively and with proper consideration to value for money.
CICA is managed by the Chief Executive who is appointed by the Home Office and operates under the terms of an agreed Management Statement which describes its relationship with the Home Office as its sponsor Department and the arrangements to secure full accountability.
The Authority's core activities are receiving, assessing and deciding victims' claims, paying awards to those eligible and accounting for the payments.
| | Number of Staff | | | Expenditure (£m) |
| 1995/96 | 466 | | 1995/96 | 197.3 |
| 1996/97 | 475 | | 1996/97 | 230.8 |
| 1997/98 | 480 | | 1997/98 | 234.2 |
The CICA's Management Statement and Corporate and Business Plans are available free of charge from its London Office. The first Annual Report and Accounts (for 199697) will be published towards the end of 1997 and will be available from The Stationery Office. Annual Reports and Accounts for the Criminal Injuries Compensation Board (CICB) are available from The Stationery Office.
Achievements in 1996/97
The main business achievements were:
- successful implementation of the new Tariff-based scheme
- production of new, informative literature for the public
- involvement of Victim Support in reciprocal training
- clearance of a high volume of claims outstanding from the previous scheme
- new, published standards of service in line with the Citizen's Charter (and included in the Victims' Charter)
- plans advanced for incorporating standard forms and literature in government.direct initiative
- plans laid for accreditation as an IiP employer
Plans for 1997/98
- a customer survey to provide a benchmark against which to measure further improvements in service delivery
- a review of pay and grading of staff
Key Performance Targets
|
| 1994/95
| 1995/96
| 1996/97
| 1997/98
|
Key Measure
|
Set
|
Achieved
|
Set
|
Achieved
|
Set
|
Achieved
|
Set
|
Volume of claims cleared
|
54,000
|
56,869
|
78,000
|
76,225
|
83,000
|
79,335
|
81,300
|
Compensation Expenditure (£m)
|
171
|
168
|
230
|
179
|
210
|
210
|
214
|
Unit cost per cleared case (£)
|
280
|
290
|
248
|
249
|
252*
|
248
|
246
|
* From 1996-97 onwards, unit costs exclude expenditure at new Scheme appeals hearings (now incurred by the CICAP)
|
|
