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Handling Disaffected Staff |
Handling personal/personnel problems |
Handling complaints by members of staff |
Handling complaints by outsiders |
Identifying and dealing with potential problems |
| ISC |
Examines policies and practices, not individual cases, makes recommendations as appropriate to PM. |
See across. |
See across. |
Not individual cases (forwarded to appropriate Tribunal). May examine policy issues arising from complaints. |
Enquiries into policies and practices, and recommendations as appropriate. Not individual cases. Could become involved if approached by Agency/member of staff. |
| Security Commission |
Recommendations from inquiries into breach of security may be relevant. |
See across |
See across |
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See across |
| Tribunals (x3) |
See across |
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Intelligence Services Tribunal considers has jurisdiction to hear complaints, but has called for change in legislation: willing to hear complaints in absence of alternative method of appeal. But can only apply judicial review considerations, and no legal representation.
Security Services Tribunal may consider complaints relating to vetting, but only whether reasonable grounds for considering information disclosed to be true. |
Investigate complaints by members of public. Any person can complain if aggrieved by anything he believes Agencies have done in relation to him or his property; or in respect of communications. |
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| Commissioners (x3) |
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Complaint by member of staff to Tribunal could be referred for investigation. |
Assist Tribunals investigating issues relating to property to determine whether warrants issued properly. Tribunals can refer other matters for determination as to whether agencies have acted unreasonably in relation to complainant or his property. |
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| Industrial tribunal |
See across |
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Can hear sensitive cases involving national security in camera or President sitting alone. Where safeguards do not provide sufficient protection, S of S issues certificate barring access. |
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| Security Vetting Appeals Panel |
See across |
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Not available to Agency staff; envisaged that they should be able to appeal to Security Tribunal on issues relating to vetting. |
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| Staff Counsellor |
See across |
Can be consulted by any member of staff who has anxieties about nature of his work (legal or ethical). Remit interpreted loosely so that can consider grievances/problems of any kind |
See across |
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| Line Management |
See across |
Provision of advice and support; may refer individual to welfare staff, Staff Counsellor, etc. |
Main channel for resolving grievances. Raise matter with line management, personnel, Principal Establishment Officer, appeal to head of department. |
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See across |
| Welfare Staff and Counsellors |
See across |
Confidential service to individual members of staff and managers. |
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See across |
| Staff Fora |
See across |
All provide route to management for dealing with a grievance/ problem - from individual cases to general issues affecting groups of staff or whole department. |
See across |
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See across |
| Vetting Officers |
Pre-departure security interviews for staff leaving employment. Offer point of contact on security issues. |
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Initial vetting and subsequent re-vettings throughout career help pick up potential or developing problems. |
| Resettlement Officers and Outplacement Consultants |
Advice on CVs, jobs market, career prospects, network of contacts. |
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See across |
