Three Valleys Water PLC supplies drinking water to about 2.3 million people living in parts of Bedfordshire, Berkshire, Buckinghamshire, Essex and Greater London. Over two thirds of the Company's water supplies come from boreholes. The remainder comes from the River Thames and a reservoir. The Company has 81 treatment works and distributes water through 11,000 km of pipes and 126 service reservoirs.


Each year water companies are inspected. The 1995 inspection found that the Company's arrangements for sampling and reporting were generally very good and that treatment processes and progress with improvement programmes were generally satisfactory. Arrangements for analysis were found to be generally satisfactory although some areas on data handling and reporting of results required attention. Nine recommendations were made to the Company mainly concerning reporting arrangements.


The quality of the water supplied by the Company in 1995 has been generally very good. 99.5% of the 97,048 tests performed by the Company met the standards - the tests were largely made on samples taken from consumers' taps. Of the 0.5% of tests that did not meet the standards, the most significant were for nitrite, iron, lead, PAH and pesticides. For lead and some pesticide failures, the Company completed appropriate improvement programmes during 1995. The full effect of these improvements should be seen in the 1996 results. For iron, other pesticides and PAH failures, the Company is carrying out appropriate improvement programmes. For nitrite failures, the Inspectorate will obtain a commitment from the Company to carry out improvement programmes.


The graph above shows the continued good water quality over the past five years. The Company, as it must, plans to improve the quality even further. It has given legally binding commitments to take steps to remove pesticides and improve its water mains. Traces of pesticides can enter water sources and the Company is installing treatment to remove them. Iron and PAH arise from old water mains and the Company is replacing or repairing these. The improvements in respect of pesticides will be complete by December 1997, but work on the water mains will extend beyond this date.


If you want more detailed information about quality of drinking water in your local area please contact the Company. Their telephone number is 0345 823333.

     


The Drinking Water Inspectorate checks that your drinking water is properly tested and that action is taken to put right breaches of standards. The results of the tests given overleaf have been carefully audited and give an accurate picture of the quality of water supplied by the company.

Drinking water standards in England and Wales include all those in the European Community Directive on drinking water and are mainly based on levels recommended by the World Health Organisation. Those of significance to health have generally been set with a wide safety margin. The occasional breaches of the standards which have happened do not mean the water was not suitable for drinking.

The Inspectorate assesses each breach of the standards and if necessary requires water companies to give legally binding undertakings to carry out improvements.

The summary of the 1995 Report gives the results of tests for England and Wales as a whole and sets out in more detail how the quality of your drinking water is checked and the significance of each of the listed substances. Printed copies of each Water Company Summary, and the Summary of the 1995 Report are available from :

The Drinking Water Inspectorate
Room B155
Romney House
43 Marsham Street
London SW1P 3PY

Telephone: 0171 276 8808/8666


We welcome your comments on this site.
Reviewed 1 October 1996